Quality products and services are known to add value and generate stakeholders’ confidence. Total Quality Management (TQM) holds the ace for effective and efficient product and service output. Commitment to TQM can enable an organization to achieve zero defects, low per-centage customer rejects and improved pro-ductivity and performance.
This workshop is designed to equip participants with skills and tools needed to provide value orientation in their organizations.
At the end of the workshop, participants will be able to:
· discuss the concept of Total Quality Management;
· explain modern quality management techniques;
· develop customer-driven organizations; and
· proffer solutions to quality problems.
— Overview of Total Quality Management
— Total Quality Management as a Strategic Management Tool
— Organizational Diagnosis for TQM
— Team Building/Quality Circles
— Quality Assurance and ISO9000 Series
— Quality Cost
— Quality Service Delivery
— Building a Customer-Driven Organization
— Quality Audit and Measurement
— Implementing and Organizing TQM
Lectures, discussions, syndicate work, case studies and exercises. Audio-visual aids will be used to reinforce these learning methods.
Target Group :
Executives, Managers and Officers, Consultants, Entrepreneurs, Administrators and others who have the responsibility for ensuring quality in their organization’s products and services.
Mode of Assessment for Certification :
100 per cent attendance / active participation.
First Run Information :
Date: September 11 -15, 2017
Venue: CMD Training Complex, CMD Road, Shangisha, Lagos
Contact Person: Ishola A. (Mrs.)
Second Run Information :
Date: August 7 11, 2017
Venue: CMD Zonal Office, 1-3 Oba Akinyele Avenue, Old Bodija, Ibadan
Contact Person: Enofe E. E. (Dr.)
Third Run Information :
Duration: 5 days
Date: June 19 23, 2017
Venue: CMD Zonal Office, African Alliance Building, F1 Sani Abacha Way, Kano
Contact Person: Zonal Coordinator
Fourth Run Information :
Date: June 5 9, 2017
Venue: CMD Zonal Office, Bauchi Road, Opposite Deputy Governor's Office, Gombe, Gombe State
Contact Person: B. Z. Kantiok