QAP 002
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Quality products and services are knownto add value and generate stakeholders’ confidence. Total Quality Management (TQM) holds the ace for effective and efficient product and service output. Commitment to TQM can enable an organization to achieve zero defects, low per-centage customer rejects and improved pro-ductivity and performance.

This workshop is designed to equip participants with skills and tools needed to provide value orientation in their organizations.

Programme Objectives

At the end of the workshop, participants will be able to:

discuss the concept of Total Quality Management;

explain modern quality management techniques;

develop customer-driven organizations; and

proffer solutions to quality problems.

Programme Outline

Overview of Total Quality Management

Total Quality Management as a Strategic Management Tool

Organizational Diagnosis for TQM

Team Building/Quality Circles

Quality Assurance and ISO9000 Series

Quality Cost

Quality Service Delivery

Building a Customer-Driven Organization

Quality Audit and Measurement

Implementing and Organizing TQM

Delivery Method

Lectures, discussions, syndicate work, case studies and exercises. Audio-visual aids will be used to reinforce these learning methods.

Target Group :

Executives, Managers and Officers, Consultants, Entrepreneurs, Administrators and others who have the responsibility for ensuring quality in their organization’s products and services.

Mode of Assessment for Certification :

100 per cent attendance / active participation.

Fee :


First Run Information :

Duration: 5Days

Date: September 11 -15, 2017

Venue: CMD Training Complex, CMD Road, Shangisha, Lagos

Fee: N75,000.00

Contact Person: Ishola A. (Mrs.)

Tel: 08038188515


Second Run Information :

Duration: 5days

Date: August 7 11, 2017

Venue: CMD Zonal Office, 1-3 Oba Akinyele Avenue, Old Bodija, Ibadan

Fee: N75,000.00

Contact Person: Enofe E. E. (Dr.)

Tel: 08053252029


Third Run Information :

Duration: 5 days

Date: June 19 23, 2017

Venue: CMD Zonal Office, African Alliance Building, F1 Sani Abacha Way, Kano

Fee: N75,000.00

Contact Person: Zonal Coordinator

Tel: 08036993836


Fourth Run Information :

Duration: 5 Days

Date: June 5 9, 2017

Venue: CMD Zonal Office, Bauchi Road, Opposite Deputy Governor's Office, Gombe, Gombe State

Fee: N75,000.00

Contact Person: B. Z. Kantiok

Tel: 08037037395