Course Title: INTERPERSONAL SKILLS IMPROVEMENT WORKSHOP FOR SECRETARIES AND PERSONAL ASSISTANTS

MDP 003
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Rationale

Managing relationships is a fundamental duty of Secretaries and Personal Assistants. They manage relationships between their bosses and superiors, and between peers and subordinates. To enable them to cope with the pressure of their jobs, build supportive relations and perform their duties effectively, they must have outstanding interpersonal relations skills.

This workshop is designed to enable Secretaries and Personal Assistants manage internal and external relations and enhance harmony and optimum performance.

Programme Objectives

At the end of the workshop, participants will be able to:

identify their roles and responsibilities as personal assistants/secretaries;

plan their activities more effectively;

build effective work teams;

relate better with superiors, colleagues, subordinates and the public; and

provide timely feedback.

Programme Outline

Interpersonal Relationship: Overview

Strategies for Building Interpersonal Re-lations

Temperaments and Body Language

Interpersonal Relations Skills and Styles

Secretary/PA as a Relationship Manager

Cultural Pattern of Interpersonal Relations

Effective Team Building

Effective Communication Skills

Human Relations at Work Place

Time and Self-Management

Effective Use of Feedback in Interpersonal Relations

Managing the Boss

Delivery Method

Lectures, discussions, syndicate work, role-play, case studies and exercises. Audio-visual aids will be used to reinforce these learning methods.

Target Group :

Secretaries, Special and Personal Assistants and Personal Aides in public and private sector organizations.

Mode of Assessment for Certification :

100 per cent attendance/active participation.

Fee :

N75,000.00

First Run Information :

Duration: 5Days

Date: September 25 29, 2017

Venue: CMD Training Complex, CMD Road, Shangisha, Lagos

Fee: N75,000.00

Contact Person: Gomenti F. O. (Mrs.)

Tel: 07080771446

E-Mail: feliciasoares@yahoo.com

Second Run Information :

Duration: 5Days

Date: September 11 -15, 2017

Venue: CMD Corporate HQ, 48 Agadez Street, Off Aminu Kano Crescent, Wuse II, Abuj

Fee: N75,000.00

Contact Person: J. B. Mhya

Tel: 08033169104

E-Mail:

Third Run Information :

Duration: 5Days

Date: November 20 - 24, 2017

Venue: CMD Zonal Office, Jimbo House, 131 Udo Umana Street, Uyo, Akwa-Ibom State

Fee: N75,000.00

Contact Person: Ayano D. A.

Tel: 08034822401

E-Mail: oluwakemiayano@yahoo.com

Fourth Run Information :

Duration: 5 Days

Date: August 7 - 11, 2017

Venue: CMD Zonal Office, African Alliance Building, F1 Sani Abacha Way, Kano

Fee: N75,000.00

Contact Person: Aminu Lili Gabari

Tel: 08037766057

E-Mail:

Fifth Run Information :

Duration: 5 days

Date: November 13 17, 2017

Venue: CMD Zonal Office, 1-3 Oba Akinyele Avenue, Old Bodija, Ibadan

Fee: N75,000.00

Contact Person: Dr. (Mrs.) Olusoji

Tel: 08056070749

E-Mail: cmdibadan@cmd.gov.ng