Managing relationships is a fundamental duty of Secretaries and Personal Assistants. They manage relationships between their bosses and superiors, and between peers and subordinates. To enable them to cope with the pressure of their jobs, build supportive relations and perform their duties effectively, they must have outstanding interpersonal relations skills.
This workshop is designed to enable Secretaries and Personal Assistants manage internal and external relations and enhance harmony and optimum performance.
At the end of the workshop, participants will be able to:
· identify their roles and responsibilities as personal assistants/secretaries;
· plan their activities more effectively;
· build effective work teams;
· relate better with superiors, colleagues, subordinates and the public; and
· provide timely feedback.
— Interpersonal Relationship: Overview
— Strategies for Building Interpersonal Re-lations
— Temperaments and Body Language
— Interpersonal Relations Skills and Styles
— Secretary/PA as a Relationship Manager
— Cultural Pattern of Interpersonal Relations
— Effective Team Building
— Effective Communication Skills
— Human Relations at Work Place
— Time and Self-Management
— Effective Use of Feedback in Interpersonal Relations
— Managing the Boss
Lectures, discussions, syndicate work, role-play, case studies and exercises. Audio-visual aids will be used to reinforce these learning methods.
Target Group :
Secretaries, Special and Personal Assistants and Personal Aides in public and private sector organizations.
Mode of Assessment for Certification :
100 per cent attendance/active participation.
First Run Information :
Date: September 25 29, 2017
Venue: CMD Training Complex, CMD Road, Shangisha, Lagos
Contact Person: Gomenti F. O. (Mrs.)
Second Run Information :
Date: September 11 -15, 2017
Venue: CMD Corporate HQ, 48 Agadez Street, Off Aminu Kano Crescent, Wuse II, Abuj
Contact Person: J. B. Mhya
Third Run Information :
Date: November 20 - 24, 2017
Venue: CMD Zonal Office, Jimbo House, 131 Udo Umana Street, Uyo, Akwa-Ibom State
Contact Person: Ayano D. A.
Fourth Run Information :
Date: August 7 - 11, 2017
Venue: CMD Zonal Office, African Alliance Building, F1 Sani Abacha Way, Kano
Contact Person: Aminu Lili Gabari
Fifth Run Information :
Duration: 5 days
Date: November 13 17, 2017
Venue: CMD Zonal Office, 1-3 Oba Akinyele Avenue, Old Bodija, Ibadan
Contact Person: Dr. (Mrs.) Olusoji