Course Title: CONFLICT MANAGEMENT AND RESOLUTION WORKSHOP

MDP 004
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Rationale

Conflicts abound in every organisation. It arises partly from two or more parties disagreeing over interests and values. It is the result of the diverse characteristics of our thoughts, attitudes, beliefs, perceptions, systems and structures. It is inherent in our social existence and the way we manage it determines whether it becomes negative or positive.

This workshop is designed to address the management and resolution of conflict.

Programme Objectives

At the end of the workshop, participants will be able to:

identify causes and types of conflict;

develop shared values to manage conflict situation;

use appropriate tools for conflict resolution;

develop positive attitudes and interactions in their organizations; and

apply appropriate intervention strategies in conflict resolution.

Programme Outline

Conflict Management and Resolution: An Overview

Causes and Types of Conflict

Stages of Conflict Development and Strategies for Conflict Resolution

Personal Attitudes towards Conflict

Tools for Conflict Analysis

Management/Union Conflicts

Corporate Culture and Conflict Management and Resolution

Roles of Third Parties in Conflict Resolution

Effective Communication and Conflict Resolution

Maintaining Post-conflict Relationship

Cases and Experience Sharing

Delivery Method

Lectures, discussions, syndicate work, case studies and exercises. Audio-visual aids will be used to reinforce these learning methods.

Target Group :

Human Resource Officers, Community Relations Officers, Officers in the public and private sectors , NGOs and CBOs, Trade Union Officers and Executives.

Mode of Assessment for Certification :

100 per cent attendance/active participation.

Fee :

N75,000.00

First Run Information :

Duration: 5 Days

Date: July 3 - 7, 2017

Venue: CMD Training Complex, CMD Road, Shangisha, Lagos

Fee: N75,000.00

Contact Person: Ugwoke P.

Tel: 08052329408

E-Mail: piusugwoke2015@gmail.com

Second Run Information :

Duration: 5 Days

Date: July 17 21, 2017

Venue: CMD Training Complex, Wesley Computer Building, No. 289, Okigwe Road, Orji-Owerri, Imo State

Fee: N75,000.00

Contact Person: Zonal Coordinator

Tel: 07031802799

E-Mail:

Third Run Information :

Duration: 5 Days

Date: July 10 14, 2017

Venue: CMD Zonal Office, African Alliance Building, F1 Sani Abacha Way, Kano

Fee: N75,000.00

Contact Person: Zonal Coordinator

Tel: 08036993836

E-Mail: training@cmd.gov.ng