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 The world of information is undergoing rapid change. As the custodians of information, librarians need to be aware of the implications of these changes and develop technological and managerial skills for the changing information needs.


This workshop is designed to equip librarians with relevant knowledge and skills for interpersonal relationship.


Programme Objectives

 At the end of the workshop, participants will be able to:

·         analyse the fundamentals of interpersonal communication;

·         discuss the characteristics of effective communication and its role in library management;

·         explain interpersonal dimensions of the reference interview; and

·                  apply skills to build positive relationships with colleagues and users.


Programme Outline

               Communication Process and its Application to Library Management

              Effective Communication

              Handling Difficult Library Users

              Qualities of an Effective Librarian

              Interpersonal Relations Styles

              Understanding Temperament and Body Language in Interpersonal Relations

              Interpersonal Relations Skills

              Reference Interview

              Handling Library Users Information Needs

              Effective Information Service Delivery

              Users Profile Development


Delivery Method

 Lectures, discussions, syndicate work, case studies and exercises.  Audio-visual aids will be used to reinforce these learning methods.

Target Group :

 Heads of Libraries, Librarians, Information Officers, Trainers, Educationists, Archivists, Documentalists and Information Professionals.

Mode of Assessment for Certification :

 100 per cent attendance / active participation.

Fee :

N75,000.00 only per participant (VAT inclusive)

First Run Information :

Duration: 5 days

Date: September 4-8, 2017

Venue: CMD Training Complex, CMD Road, Shangisha, Lagos

Fee: N75,000.00 only per participant (VAT inclusive)

Contact Person: Effiong C. A. (Mrs.)

Tel: 08033312439